Our guests are the most important part of our business. To show our appreciation, we created a rewards program with an automatic enrollment. You will begin to earn rewards with every visit. Your rewards can be redeemed. This is our way of saying thank you for your loyalty!

We kindly ask for a 24 hour notice of cancellations for all salon services.
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‍Same Day Cancellations:
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‍1st same day cancellation will be subjected to pay 25% of service cost.
‍2nd same day cancellation will be subjected to pay 50% of the service cost.
‍3 or more same day cancellations will be subjected to pay 100% of the service cost.
*Same day is from midnight until scheduled appointment time.*
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Ongoing no shows or cancellations may require a service deposit to reserve a future reservation. Specialty services may require a deposit to reserve the time slot. We kindly ask for a 48 hour cancellation notice for all specialty services.  All specialty services are required to have a credit card on file to reserve the appointment.

‍Credit Cards: All guests are required to have a credit card on file.  If you are a current guest and do not have a credit card on file, you will be asked to add one to reserve any future appointments

We will gladly adjust any service you receive within one week of the original visit. Please contact us as soon as possible if there is a problem with your service. No refunds or credits for service will be given but our stylist will ensure you are 100% satisfied with your result.

No refunds will be given for gift card purchases. Card must be present for redemption

Extensions are perfect for those looking for extra length, volume, dimensional color, and unique styling. Please call to schedule your extension consultation to determine pricing. A $25 fee will be charged at the time of the consult for time and will be applied to your hair purchase. Because extensions are individually picked, we will not offer any quotes over the phone or email.

We collect various types of personal information from you to provide and improve our services.
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The information we collect may include:
• Personal Details: Name, email address, phone number, mailing address, and date of birth.
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• Appointment Details: Service preferences, appointment dates and times, and stylist preferences.
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• Payment Information: Credit card details, billing address, and transaction history.
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• Communication Data: Records of your communication with us, including emails, text messages, and phone calls.
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• Website and Social Media Interactions: Information collected through our website, social media pages, or other online services, including cookies and usage data.

Salon Muse may communicate with clients via text messages for:

• Appointment reminders.
• Confirmations or cancellations.
• Promotional offers, if opted-in.
• Follow-up surveys after your appointment.

Opt-In/Opt-Out: By providing your phone number and opting into our text message service, you consent to receive SMS communications from Salon Muse. If at any time you wish to stop receiving text messages, youcan reply “STOP” to any message, or contact us directly to opt-out.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier. Please contact your mobile service provider for more details.

You have the right to access, correct, or delete your personal information at any time. To update your preferences or request changes to your data, please contact us at the salon directly.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Salon Muse
9363 Viking Center Drive
9420 Norton Commons Blvd.
service@salonmuselouisville.com
502-216-8383
502-425-7075
Effective Date: October 25, 2024
Last Updated: October 25, 2024